Refund Policy

Every Copix purchase comes with a 14-day full refund: email support@copix.si within 14 days of buying and you get your money back to the original payment method.

14-day refund

If Copix isn’t for you, ask for a refund within 14 days of your purchase and you get your money back in full. No questions, no forms. This covers plans, upgrades and credit packs.

How to ask

Email support@copix.si from the address you used at checkout, within 14 days of the purchase date on your receipt. Include the order email or the Stripe receipt number so we can find the order.

What happens next

• We refund the full amount through Stripe, to the original payment method. Your bank may take a few business days to show it.
• A plan refund removes that plan from your account. Your keys and connected apps stop working for its tools.
• An upgrade refund takes you back to Copix Basic.
• Credits that came with the refunded purchase are removed from your balance. Credits you already spent aren’t charged back to you.

After 14 days

Purchases are final after 14 days. If a tool is broken or doesn’t do what its description says, email us anyway and we’ll fix it.

Questions

Write to support@copix.si.